Our website address is: https://stakesmsf.com
Stake SMSF (“we”, “our”, “us”) is the trading name of Stake SMSF Pty Ltd (ACN 648 283 532).
If you have any questions about this document please email us at email@example.com
This Policy is in accordance with the Australian Privacy Principles;
Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.
What personal information do we collect?
We may collect the following types of personal information:
- Mailing and street address;
- Email address;
- Telephone number and other contact details;
- Age, date of birth and place of birth;
- Credit card information;
- Bank account details;
- Details or images of your government issued identification, such as your passport, drivers licence, or other forms of ID or reference numbers relating to you, such as your tax file number.
- Your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
- Details of the services we have provided to you or that you have enquired about, including any additional information necessary to deliver those services and respond to your enquiries;
- Any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
- Information you provide to us through customer surveys; or
- Any other personal information that may be required in order to facilitate your dealings with us.
- We may collect these types of personal information either directly from you, or from third parties.
We may collect this information when you:
- Register on our website;
- Communicate with us through correspondence, email, or when you share information with us from other social applications, services or websites;
- Interact with our sites, services, content and advertising; or
- Invest in our business or enquire as to a potential purchase in our business.
What is the legal basis for collecting your information?
By law, we must have a legal basis to collect and use your personal information.
Our legal basis may be one of the following :
- Meeting legal or regulatory obligations – We may have a legal or regulatory responsibility to collect and store your personal information for a set period of time.
- Reasonable and legitimate interests – We may collect and use your personal information, or share it with our partners, because we or they have a legitimate reason to have it and this is reasonable when considered in relation to your right to privacy.
- Adhering to our contracts and agreements with you – We need personal information as part of our agreements and without this, will not be able to provide our services to you.
- With your consent – Where you’ve agreed to us by collecting your information, you indicate you’re happy for us to use your personal information in a certain way.
Why do we collect, use and disclose your personal information?
We may collect, hold, use and disclose your personal information for the following purposes:
- to enable you to access and use our website and services,
- to operate, protect, improve and optimise our website and services, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
- to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
- to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
- to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
- to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
- to consider your employment application.
- We may disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.
Do we use your personal information for direct marketing?
To whom do we disclose your personal information?
- Our employees and related bodies corporate;
- Third party suppliers and service providers (including providers for the operation or optimisation of our websites and/or our business or in connection with providing you or improving our products and services);
- With your express permission, professional advisers, dealers and agents;
- Payment systems operators (e.g. merchants receiving card payments);
- Our existing or potential agents, business partners or partners;
- Our sponsors or promoters of any competition that we conduct via our services;
- Anyone to whom our assets or businesses (or any part of them) are transferred;
- Specific third parties authorised by you to receive information held by us; and/or
- Other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
Disclosure of personal information internationally
As part of our services some of your personal details will be disclosed to Stakeshop Pty Ltd (Stake) to enable the opening of a US trading account. To provide you with the services, Stake may disclose personal information internationally to any of their partners, including but not limited to their US Broker-Dealer (DriveWealth, LLC, “DriveWealth”) located in the United States of America and to any regulatory bodies as required by law.
Due to the international nature of Stake’s services, they use partners and providers that may be based overseas and they may be required to share your information with them. When you provide your personal information to us, you consent to the disclosure of your information outside of your country of residence and acknowledge that we or Stake cannot guarantee that such partners or providers will handle your personal information in compliance with the laws and practices of your local market. Stake will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with such principles and legislation that we adhere to.
The data we collect from you may be transferred to and stored somewhere outside of your local jurisdiction if we have specific agreements and/or due diligence in place. In certain circumstances it may also be processed by staff outside of Australia and those who work for us or a select third party.
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so. Cookies help both us and select third parties to improve our website and mobile application and give our users a better experience.
- Keep track of how often users come to our website and see how they interact with it. (Google Analytics)
Security & Storage of Information
We may hold your personal information in either electronic or hard copy form. We store any electronic information on secure servers through Amazon Web Services.
We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, we encrypt all data and have stored in secured facilities. However, we cannot guarantee the security of your personal information.
Length of storage
By law, we need to store information about you.
- Australian service: 7 years
Ordinarily, we will not hold your personal information for more than those periods after our relationship with you has ceased, unless required by law or due to an ongoing claim.
Under all circumstances, you have the following rights:
- Access: You have the right of access to any personal information we hold about you. You can ask us for a copy of your personal information; confirmation whether your personal information is being used by us; details about how and why it is being used; and details of what safeguards are in place if we transfer your information outside of Australia.
- Update your information: If any of the information we hold is inaccurate, you can ask us to make any necessary amendments.
- Make a complaint: If you have any complaints or concerns about our handling of your personal information please do get in touch with us and we will do our best to resolve these. You can contact us at firstname.lastname@example.org. Please see our consolidated “Making a complaint” section below for more detailed information.
In certain specific circumstances you also have following further rights:
- Deletion: You have a right to ask us to delete any personal information which we hold about you.
- Restrict use: You have a right to ask us to restrict the way that we process your personal information.
- Move data: You have a right to ask us to provide your personal information to a third party provider of services.
- Right to object: You have a right to ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our or another person’s legitimate interest.
- Stop marketing: You have a right to ask us to stop using your personal information for direct-marketing purposes.
If you would like to exercise any of these rights, you can email us at email@example.com. If you wish to delete or deactivate your account, please note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
Making a complaint
If you think we have breached any of the Australian Privacy Principles, as it applies to you, or you wish to make a complaint about the way we have handled your personal information, you can contact us at firstname.lastname@example.org
Please include your name, email address and/or telephone number and clearly describe your complaint. For security reasons, we can’t deal with your request if we are not sure of your identity, so we may ask you for proof of your ID. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.
For Australian residents, if you think that we have failed to resolve the complaint satisfactorily, you can telephone the Office of the Australian Information Commissioner on hotline 1300 363 992 (Australia).
Effective: 9th March 2021